SHIPPING / RETURNS / EXCHANGES
Domestic USA Rates:
$9.95 (USPS Priority Mail)
Overseas Rates: International shipping $19.95
As soon as we receive your order, we'll do our very best to get it shipped out to you the same day. Orders received by 12 PM ( PST) are more likely to leave the same day. Due to Covid-19 there maybe some delays in shipping.
RETURNS / EXCHANGES
At Five12, we are extremely proud of our products and we really hope you like them and get many years of use from them.
If for any reason you are not totally happy with your purchase, please return the item(s) to Five12 for a refund of the purchase price.
Five12 can only accept goods returned in original, unworn condition within 30 days of the purchase. As soon as we receive the goods back, we`ll credit you back for the original purchase price. We do not refund original shipping charges.
Returns are the responsibility of the customer. Five12 cannot be held responsible for missing or damaged goods. If an item is deemed defective or faulty by Five12, we will refund the cost of return shipping. We ask that we are notified of the problem by email in advance of the return.
If you would like an exchange product, we will ship you the new product as soon as we receive the item you would like to exchange. We will ship with our standard domestic service. If there is a difference in price, we will either refund you the difference in price or ask you to make a balancing payment.
Please e-mail us at firstname.lastname@example.org to complete the return. Send your returns and/or exchanges to the mailing address below or bring in store.
Return Mailing Address:
Not at this time as facility is under renovation
Overseas Returns – Please contact us before you make an overseas return. Five12 will not accept customs charges. Please note on the package “Goods returned under warranty.”
We love feedback. It helps us make a better product. If you do make a return, we`d really like to hear what we could do next time. Feel free to let us know what you think, good or bad.